Refund Policy

1. SaaS subscription refunds

We offer a transparent subscription model for our platform. Due to the digital nature of our service, we generally do not offer refunds for payments that have already been processed. If you encounter technical issues that prevent you from using the service, please contact support within 7 days of your payment for a case-by-case review.

2. Vendor (tenant) refunds to customers

Important: Mobi Digital Store is a software platform used by independent sellers (vendors). We do not process payments on behalf of vendors — payments are made directly to the vendor's Binance Pay account or via manual transfers.

If you are a customer who purchased a product from a bot powered by our platform, you must contact the bot owner directly for any refund requests. We cannot issue refunds for third-party transactions.

3. Contact

For anything related to your own subscription, email support@mobidigital.store and include your account email and payment reference.